Sunday

Portal for Public Grievance

Been bugged by the road between the incessant potholes? Or the road being dug up every alternate week for god alone knows what reason? Or some crappy system at your Regional Transport Office?

Well, there may be some light at the end of the tunnel and this time its not the light of the train that's going to run you over.

There is a new public grievance system portal launched by the Government of India. Access this here. There are several categories under which one can raise a complaint request viz. Railways, Postal system, Petroleum (remember adulteration), Shipping, Civil Aviation, Road Transport and Highways etc.

So the next time you want to crib about crap all around, you don't have to search for a government office to file a complaint that might get lost in the bowels of paperwork. All you need is a net connection, a seat to park your bottom and voila!, you're all ready to crib!

IT penetration in India may be less than 1%, yet this is the start of things to follow in our country. A greater degree of public participation in Government, democracy for real. Could I be more optimistic?

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